Support

UK Routes: Driving Test

Common issues

I paid but the routes are still locked

First check your connection and reopen the app — access is confirmed with our server. If the routes are still locked, email [email protected] with the Apple order number from your receipt and we will sort it out.

I changed phone, or reinstalled the app

Subscriptions follow your Apple ID: open Settings in the app and tap Restore purchases.

A 7-day pack is tied to the device it was bought on, so it does not carry over on its own. If you have days left on one, email [email protected] with your Apple order number and we will restore the remaining time on the new device. We do this by hand, so allow a working day or two.

The map is blank or the route will not open

Not every test centre has full turn-by-turn guidance yet. Where it is missing you still get the route drawn on the map, but without spoken directions. Checking your connection and reopening the route usually resolves the rest. Tell us which centre and route and we will look into it.

My position is not shown, or voice guidance is silent

Check Settings → Privacy & Security → Location Services and allow location for UK Routes: Driving Test — choose Always if you want guidance to keep working with the screen off. For voice, check the device is not muted, that the volume is up, and that a speech voice is installed under Settings → Accessibility → Spoken Content.

Using it offline

Open a route once while online. The route and the map around it are downloaded and stay available without a data connection. Routes you have never opened need a connection the first time.

The route does not match the roads

Road layouts and speed limits change, and the routes are an approximation rather than an official DVSA route. Always follow the actual signs and markings. If a route is badly wrong, send us the centre and route number.

Refunds

Purchases go through Apple, so refunds are requested from Apple at reportaproblem.apple.com. If the problem is a fault in the app, email us first — we would rather fix it.

Privacy requests

To ask what we hold or to have it deleted, email [email protected] with your Apple order number. Details are in the privacy policy.

Report a problem with route data

Send the test centre name, the route number and a short description of what is wrong — a missing turn, a wrong speed limit, a road that no longer exists. This is the fastest way to get the data fixed.